Leaders in healthcare  

Aims and objectives.

What are your aims and objectives in providing the regulated activities and locations shown in part 3 of this statement of purpose?

Our Mission

Vincere Healthcare Limited is committed to the principles of dignity and respect. We believe that everyone should have a voice in matters relating to their welfare and care. We have established sound principles for the operation of our Domiciliary care service. We provide the following regulated activity:

• Personal care

Our offices are based at 208 May bank road, E18 1ET.

Central to our activities is our belief that the rights of service users are paramount, and their wishes and aspirations should inform and shape service delivery. Our mission is based on the principle of "treating others as one would like to be treated," while recognizing that all service users have the potential to control the services they receive. This encompasses the underlying principle of service delivery by a highly skilled and dedicated staff team who receive regular, structured support and development.

Aim

We aim to provide excellent care in the community - care that we would be proud to receive ourselves. Our services are designed to equip our service users to maintain independence and provide them with the knowledge, skills, and ability to take as much control of their lives as possible, thereby enabling them to feel more fulfilled through the range of opportunities offered to them.

Our Objective is to:

• Tackle problems faced by vulnerable adults with special needs (learning disabilities and mental health) leaving residential care or hospitals and returning home
• Increase vulnerable adults' awareness of their right to direct payments or individualized budget
• Assist our clients to develop their own individualized care plan with full consultation with family, friends, and care professionals
• Provide services to clients in or outside their own home at a time and in a way agreed by them
• Enable vulnerable adults to develop their confidence and maintain their dignity by retaining control of the care and support services they receive
• Empower our service users by enabling them to choose their care workers
• Involve users of our services in the recruitment and selection of care staff where possible
• Provide opportunities to choose from the range of recreational, educational, and employment opportunities available in the community
• Actively provide access to appropriate health and social care services
• Provide experienced and committed staff with appropriate expertise and training to deliver holistic services to adults with complex needs within their own home
• Promote a culture of continual learning within the staff team and foster continuous improvement in service delivery
• Operate within the relevant legislative framework and policy guidance
• Establish and maintain effective lines of communication and joint working relationships with referring agencies and relevant health and social care teams
• Ensure robust quality assurance systems through structured supervision, observations, and feedback mechanisms
• Deliver specialized training in key areas such as end-of-life care, with particular focus on communication with families
• Implement comprehensive monitoring systems to ensure consistent high-quality care delivery
   

Description of the location

(The premises and the area around them, access, adaptations, equipment, facilities, suitability for relevant special needs, staffing & qualifications etc)

The office is situated in Redbridge, this is multipurpose office block and it has two wide glass door. 

There is one stairway from the entrance.  There is loop telephone just by the lift for service users or anyone with hearing difficulties, there are fire evacuation chairs just by the stairways. 

No of approved places / overnight beds (not NHS)

N/A

CQC service user bands

The people that will use this location (‘The whole population’ means everyone).

Adults aged 18-65

x

Adults aged 65+

x

Mental health

Sensory impairment

Physical disability

x

People detained under the Mental Health Act

Dementia

People who misuse drugs or alcohol

People with an eating disorder

Learning difficulties or autistic disorder

x

Children aged 0 – 3 years

Children aged 4-12

Children aged 13-18

The whole population

Other (please specify below)

Regulated activity(ies) carried on at this location

Personal care 

x

Registered Manager(s) for this regulated activity: John Joseph

Accommodation for persons who require nursing or personal care

Registered Manager(s) for this regulated activity:      

Accommodation for persons who require treatment for substance abuse

Registered Manager(s) for this regulated activity:      

Accommodation and nursing or personal care in the further education sector

Registered Manager(s) for this regulated activity:      

Treatment of disease, disorder or injury

Registered Manager(s) for this regulated activity:      

Assessment or medical treatment for persons detained under the Mental Health Act

Registered Manager(s) for this regulated activity:      

Surgical procedures

Registered Manager(s) for this regulated activity:      

Diagnostic and screening procedures

Registered Manager(s) for this regulated activity:      

Management of supply of blood and blood derived products etc

Registered Manager(s) for this regulated activity:      

Transport services, triage and medical advice provided remotely

Registered Manager(s) for this regulated activity:      

Maternity and midwifery services

Registered Manager(s) for this regulated activity:      

Termination of pregnancies

Registered Manager(s) for this regulated activity:      

Services in slimming clinics

Registered Manager(s) for this regulated activity:      

Nursing care

Registered Manager(s) for this regulated activity:      

Family planning service

Registered Manager(s) for this regulated activity:      

Nature of Service

Our service involves providing care in the community, supporting those with health and social care needs to live independently. We provide support with:

• Preparation of meals
• Support with administering and collecting medications
• Support with daily living skills
• Personal care
• Attending hospital appointments
• Other personalized support as identified in individual care plans

We are committed to providing top-quality services through continuous improvement in the level of care and support we offer. This is achieved by employing and maintaining a quality workforce and implementing a comprehensive staff training and development program. Our team undergoes rigorous checks to ensure we have the right people for the job. Our standards and training for managers and staff are based on the national occupational standards for the care industry set by the National Training Organisation.

We carry out regular monitoring to ensure our team follows policies consistent with Care Quality Commission standards. To ensure we are fit for purpose, the work of the staff team is consistently monitored and supervised through:

• Structured monthly supervisions with clear documentation and follow-up
• Observational supervisions with role-play scenarios
• Regular team meetings
• Task breakdown and allocation with clear expectations
• Daily summaries and weekly check-ins
• Spot checks and quality audits
• Feedback mechanisms for service users and their families

We examine our operations constantly to ensure we are successfully achieving our stated aims and objectives. We welcome feedback from all stakeholders (service users, staff, care professionals, carers, family members, and friends) on all aspects of our operation.

Needs and Risk Assessments

Risk is inherent in everything we do; however, we have adopted a system to ensure that all risks are mitigated and that the lives of the people we support are paramount. Before providing services, we ensure that a potential service user's needs, preferences, and risks are thoroughly assessed. We aim to ensure that our care and support meets the assessed needs of each service user. We regularly re-assess needs and risks to ensure that our care and support have the flexibility to respond to changing needs or requirements. From the outset of the referral process, we consult all relevant parties in the needs and risk assessment process.

User Focussed Services

We recognize that people are different, with different needs and care requirements. Therefore, our services are personalized and user-focused. Our goal is to consider the wishes and aspirations of every service user and work with them to ensure their wishes are met and respected. By focusing on service users' personal aspirations, we aim to provide care and support in ways that have positive outcomes and promote active participation. To this end, Vincere Healthcare Ltd operates a charter of rights for people who receive our care and support services.

Charter of Rights

We uphold individual rights to the highest standard, working in accordance with the Human Rights Act 1998, which enshrines the right of every individual to live and enjoy their lives. We support and promote the rights of individuals.

The aim of good-quality care and support services must always be to promote a way of life for service users that permits them to enjoy, to the greatest possible extent, their rights as individual human beings. The following values underpin our work with service users:

Dignity: The right to dignity involves recognizing the intrinsic value of people as individuals and the specific nature of each person's particular needs.

Privacy: An individual's right to privacy involves being free from intrusion or unwelcome attention.

Choice: Choice consists of the opportunity to select independently from a range of options.

Independence: Independence means having opportunities to think, plan, act, and take sensibly calculated risks without continual reference to others.

Security: In providing services to vulnerable adults and people with disabilities, there is a difficult balance between helping them experience as much independence as possible and making sure they are not exposed to unnecessary hazards. Taking care of service users' security means helping to provide an environment and support structure that offers sensible protection from danger and readily available assistance when required. This should not be interpreted as a demand for a totally safe or risk-free lifestyle; taking reasonable risks can be interesting, exciting, and fun, as well as necessary.

Civil rights: Irrespective of disability, race, religion, gender, age, or sexuality, a person is entitled to live as full a life as possible within the community, making choices and participating in ordinary life activities.

Fulfilment: Fulfilment has been defined as the opportunity to realize personal aspirations and abilities. It recognizes and responds to levels of human satisfaction separate from the physical and material, but it is difficult to generalize about fulfilment since it deals with precisely those areas of lifestyle where individuals differ from each other.

Diversity: Britain's social care services are used by people from a wide diversity of ethnic and cultural backgrounds. We make particular efforts to reach out to vulnerable people who might have been deterred from approaching organizations that appear not to relate to their special needs and aspirations. We demonstrate that we welcome and celebrate the wide range of people in the community generally and among the users of services.

Principles of Service Delivery

Vincere Healthcare Ltd values each service user as an individual and recognizes their potential and human rights through the way our services are provided. The following principles are fundamental to our organization's work with service users:

Relationships with Staff

• Service users receive full commitment from support workers to help and support them in developing and maintaining a more independent lifestyle
• Service users receive full consideration and respect from all staff members and are treated as full and equal adult citizens
• Staff respect service users' wishes on how they want to be addressed
• Service users are supported to participate in regular meetings with their key worker to review care and support plans and to ensure present needs are met, future aspirations are considered, and any unmet needs are identified

Possessions and Privacy

• Service users have the right to personal privacy and autonomy in relation to their home
• Service users should feel able to entertain personal visitors, families, and friends without staff interference or intrusion
• Service users' personal possessions must be respected and not used by others without permission

Meals

• Service users are given real opportunities and advice to have meals that reflect their choice
• If they choose, service users are involved in all aspects of meal planning and preparation
• Service users have freedom of choice regarding meal timing, with appropriate staff advice

Community Involvement

Vincere Healthcare Ltd encourages and supports people in using community facilities. We help service users develop relationships according to their personal choice and culture.

• Service users have the opportunity to use a wide range of facilities
• We encourage participation in hobbies and leisure interests available in the community
• Such facilities may involve social or cultural activities, both collective and individual
• Efforts are made to ensure these activities do not compound any sense of stigma
• Service users are supported to use external community services, including counseling, advocacy, befriending, or family mediation
• Key workers take responsibility for signposting to appropriate services
• Service users are given the choice to pursue employment and educational opportunities to build confidence and self-respect
• Service users have the right to opt out of any activity if they change their mind, and staff respect this right

Health Care

• Service users are helped to find information on healthcare practitioners or their medication if requested
• Service users are encouraged to take personal responsibility for their healthcare and medication
• Support with personal hygiene is provided sensitively and according to individual needs and preferences

Service User Consultation

Vincere Healthcare Limited considers 'participation' vital to a service user's inclusion in decision-making. Service users are encouraged to become empowered by taking advantage of consultation and support mechanisms, such as meetings with managers or supervisors, advocacy support, and/or assistance from external agencies.

All staff members know where Policies and Procedures are kept within the office for reference. Service users are actively encouraged to effect changes in policies and procedures to improve service delivery.

The Services the organisation provides.

Our services focus on helping service users to develop and maintain as much independence and control as possible, whilst experiencing an improvement in their quality of life. The services are delivered by trained and experienced support workers.

Services can be provided 24hr a day 365 days a year. The sorts of tasks undertaken, and services provided include.

Life Skills Training:

• Help with Understanding nutrition.
• Assistance to prepare meals.
• Assistance with preparing shopping list, going shopping.
• Assistance with budgeting for food, bills, clothing, recreation etc
• Escorting to appointments and shopping
• Help with cleaning home and making bed.
• Laundering & clothing and bedding etc
• Mending, sewing, and ironing clothing
• Prompting and supervision with personal hygiene
• Assistance with benefits/bills
• Accessing welfare benefits
• Filling out forms etc
• Ensuring rent and other bills, debts etc are paid.
• Opening bank account
• Accessing professional help & liaison with other agencies
• Accessing training, education & employment opportunities
• Accessing recreational facilities
• Accessing specialist counselling services
• Registering with GPs, Dentist, and Opticians etc.
• Arranging and attending appointments
• Liaising with social worker, doctors, chemist etc

Health & Safety Advise on:

• Health and safety in the kitchen and home
• Operating and maintaining kitchen equipment safely
• Advice on fire safety
• Food hygiene and storage
• Arranging for repairs and servicing of personal equipment
• Reporting repairs and maintenance issues to landlords

Other support:

• Monitoring and supervising medication use through prompting
• Arranging prescriptions and medication collection from pharmacies
• Dealing with emotional difficulties (informal counselling)
• Befriending and chatting with users/guests
• Assisting with organizing social events
• Assisting with religious and cultural observances
• Assistance with maintaining contact with family and friends
• Escorting on trips and holidays
• End-of-life care support with specially trained staff
• Arranging for repairs and servicing of personal equipment etc
• Reporting repairs and maintenance issues to landlord

The above list is not exhaustive. Other areas may be introduced, and existing tasks may be revised or withdrawn according to future developments. A service contract can include any combination of the above tasks as identified in an individual's needs assessment and care plan.

No contract will include:

• Nursing procedures
• Support workers collecting money from bank or post office.
• Manual handling
• Feeding, bathing or toileting
• Gardening, decoration, or repairs to property

Specialized Training Programs

In response to service user and family feedback, we have implemented enhanced training programs in key areas:

End-of-Life Care

Our staff receive specialized training in end-of-life care with particular emphasis on:

• Effective communication with families during difficult times
• Understanding emotional needs of service users and their families
• Practical care approaches to ensure comfort and dignity
• Cultural considerations in end-of-life care
• Coordination with healthcare professionals

Personal Care Excellence

We provide focused training on:

• Comprehensive personal hygiene support, including specialized skin care
• Techniques for supporting those with skin conditions such as eczema
• Understanding the importance of appearance and cleanliness for dignity and wellbeing
• Sensitivity and respect during personal care tasks

Enhanced Supervision Framework

To ensure consistent high-quality care, we have implemented a robust supervision structure:

1. Scheduled Formal Supervisions
   • Documented in staff calendars with advance notice
   • Minimum frequency of once per month
   • Structured format with standard and individualized components
   • Clear documentation with action points and follow-up
2. Observational Supervisions
   • Regular observation of staff practice by managers
   • Role-play scenarios to practice skills
   • Real-time feedback on performance
   • Development of best practice techniques
3. Task Management System
   • Clear breakdown of care tasks with specific requirements
   • Manager oversight of task completion
   • Regular checks to ensure care plan adherence
   • Prompt intervention when needed
4. Quality Monitoring Process
   • Daily summaries reviewed by management
   • Weekly check-ins with staff
   • Regular spot checks
   • Service user and family feedback collection
   • Data analysis to identify improvement areas

Geographical area covered.

We will provide Domiciliary care services within the East London. We accept referrals from all local authorities, nationwide.

Client Group

• On the initial referral services users must be 18 years and above. They may have one or
• more of the following disabilities:
• Learning disabilities
• Physical disabilities
• Sensory impairment
• Brain injury
• Learning disabilities
• Asperger’s syndrome Condition

Registered Provider

The person registered with the Care Quality Commission as the registered provider for Vincere Healthcare Limited is John Joseph, 208 May bank Road, E18 1ET.

5.  Locations, regulated activities and job shares

Where this manager does not manage all of the regulated activities ticked / checked at 4 above at all of the locations listed at 3 above, please describe which regulated activities they manage at which locations below.

Please also describe below any job share arrangements that include or affect this manager.

The manager will manage the regulated activities stated above from the office location provided above. 

Further details can be found below.

There will be no job shares.

Registered Manager

The person registered with the Care Quality Commission as the registered manager for

Vincere Healthcare is: John Joseph (office address) 208 Maybank Road, The Business Centre, E18 1ET

John has over ten years’ experience working with people who have Mental Health challenges, Learning and Physical Disabilities, Autism, Challenging behaviour. 

Management Qualifications and Training

The Directors, Managerial and Administrative staff have all undergone extensive training for their respective roles. They continue to build on their knowledge and experience by keeping up to date through ongoing training. Below is a sample of the range of training undertaken:

QUALIFICATIONS & TRAINING UNDERTAKEN

• NVQ L5 Registered Managers Award
• Management & Leadership Skills
• DOLS
• Safeguarding adults
• Safeguarding children
• Research Student (MA Autism)
• Dementia care
• End of Life
• Challenging behaviour /de escalation 

The organisation’s Care Workers

We recognize that for most service users, the most important people in our organization are the care workers with whom they have regular contact. We take great care in recruiting, training, and supervising our staff.

We foster a culture of professionalism; all staff work toward personal and career development. We assist staff in identifying their training needs and provide resources to enable them to meet these needs. Staff are supported to undertake higher education studies.

Our staff have a wide range of qualifications and have undergone extensive training. Below is a sample of the qualifications and training that staff have undertaken or are currently pursuing:

QUALIFICATIONS & TRAINING UNDERTAKEN

• First Aid
• Mental Capacity Act Safeguarding
• Crisis Management
• Equal Opportunities and Diversity

Manual handling

• Food Hygiene
• Managing challenging behaviour
• Safeguarding Adults
• Manual Handling
• Dementia care
• Health and Safety
• Report writing

Quality Assurance

Vincere Healthcare Limited is committed to continuous improvement through:

1. Regular service reviews with service users and their families
2. Staff development through our enhanced supervision framework
3. Policy updates to reflect current best practice and regulatory requirements
4. Feedback mechanisms for all stakeholders
5. Annual service audits against CQC standards
6. Action planning to address any identified areas for improvement

This Statement of Purpose is reviewed annually or more frequently as required.

Last updated: 11 May 2025

Reviewed by: Randolph Holder